Service directory
& after-hours support
Sanctuary Wellness Australia is not a crisis support service, we do not provide 24/7 support. If you are concerned about the safety of your wellbeing of or someone else, please contact emergency services on 000 or visit your closest hospital.
Family Violence and Sexual Assault
1800 Respect
1800 737 732
https://www.1800respect.org.au/
24/7 national counselling and information hotline for people who have experienced sexual assault and/or family and domestic violence
Safe Steps Family Violence Response Centre
1800 015 188
24/7 domestic and family violence crisis line for women and children in Victoria
The Orange Door
(NEMA)
1800 319 355
https://www.orangedoor.vic.gov.au/
Localised family and domestic violence support available during business hours
Rainbow Door
1800 729 367
10am-5pm daily
https://www.rainbowdoor.org.au
Specialist LGBTIQA+ helpline providing information and support to all LQBTIQA+ Victorians, their friends and families
Djirra
1800 105 303
9am-5pm weekdays
Culturally safe family violence and legal support for First Nations women and children
CASA House
1800 806 292
Specialist counselling support and advocacy for victim-survivors of sexual assault
Mental Health and Wellbeing
Lifeline
13 11 14
National 24/7 phone line for people experiencing emotional crises, distress and/or thoughts of suicide
Beyond Blue
1300 224 636
24/7 support with depression and anxiety for yourself, a friend or family member
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Suicide Call Back Service
1300 659 467
https://www.suicidecallbackservice.org.au/
24/7 phone and online counselling support for people affected by suicide
Kids Helpline
1800 551 800
National 24/7 free and confidential service for kids, teens and parents across Australia
Austin Health - Psychiatric Crisis & Assessment Team
1300 859 789
24/7 trained mental health professionals that undertake full mental health assessments, treatment planning and provide hospital liaison
eHeadspace
https://headspace.org.au/online-and-phone-support/
Mental health phone and online chat support (9am to 1am) for young people aged 12-25
Drug and Alcohol Support
DirectLine
1800 888 236
https://www.directline.org.au/
If you are worried about your drug or alcohol use, directline can provide confidential counselling, information and referral
UnitingCare ReGen - Hume Merribek
1800 700 514
https://www.unitingvictas.org.au/locations/coburg-26-jessie-st/
UnitingCare in Coburg offers a range of programs and services to support people experiencing the effects of alcohol and other drugs